Privacy Policy

What personal data we collect and why we collect it

We take commercially reasonable measures to help protect the information you provide to us, including your email address. This website uses cookies and similar technologies to collect usage metrics and technical data that help us improve site quality, security, and communications. We also collect information that you voluntarily provide through contact or inquiry forms in order to respond to requests, operate the website, and maintain records. We do not use form submissions for advertising targeting.

All forms on this site can be protected by reCAPTCHA and subject to the Google Privacy Policy and Terms of Service.

Forms and other services on this site can also be protected by Cloudflare are subjected to the Cloudflare Privacy Policy.

If you have concerns regarding privacy please feel free to contact us

Analytics

We may use third-party website analytics software, such as Google Analytics, Google Tag Manager, Hotjar, Microsoft Clarity, and Whatconverts to track the performance of our website.

Cookies

This website uses cookies and similar technologies for quality assurance, site performance analytics, security, and marketing measurement. You can manage or disable cookies through your browser settings. We select service providers with attention to privacy and data protection standards. Because third-party tools and vendors may update, change ownership, or modify their data practices over time, we conduct periodic reviews of our technology stack and data processing activities and make reasonable efforts to address or adjust configurations when material changes are identified. If you have questions or concerns regarding cookies or analytics tracking, you may contact us at any time.

If you submit a contact or inquiry form on this website, we and certain service providers may use cookies or similar technologies to process your request, prevent spam, analyze site performance, and understand how visitors interact with our website. These technologies may assign a temporary or persistent identifier to your browser or session but do not store the contents of your message within the cookie itself. Information may be processed by third-party services such as analytics, marketing, call or form tracking, or session-analysis tools for operational, security, fraud-prevention, and performance purposes. On-site search queries may also be processed for security, spam prevention, and performance analytics.

The information you provide through forms may also be stored securely within our website’s internal database to help us respond to your request, maintain records, and protect against spam or abuse. Form submissions and related technical data may be processed by email delivery and spam-filtering services, such as Post SMTP and Akismet, and in some cases by language or translation tools, such as WPML, to display the website in different languages. Access to this information is limited to authorized site administrators. We retain form submissions only as long as necessary for operational or legal purposes, and you may request deletion of your submission at any time.

Consent and Preference Management

We use consent and preference tools to manage cookies and similar technologies. While we strive to ensure these tools function as intended, software updates or configuration changes may occasionally affect how preferences are applied. We periodically review our configurations and make reasonable efforts to identify and correct any issues in a timely manner. Users may also manage cookies through their browser settings at any time.

Messages and Communications

We use commercially reasonable administrative, technical, and physical safeguards, including encrypted transmission where supported, to help protect submitted information during transfer and storage.  However, information you submit through forms or inquiries may be transmitted to and processed by authorized third-party service providers, such as analytics, form or call attribution platforms, or secure email delivery systems, for operational, security, fraud-prevention, quality assurance, and performance purposes. Access to submitted information is limited to authorized personnel and service providers who assist in operating and improving the website.

Phone calls may be recorded or monitored for quality assurance, training, security, or fraud-prevention purposes where permitted by law or with appropriate notice or consent.

We do not sell personal information submitted through forms, and we do not authorize our service providers to sell such information.

Media

If you upload images or files to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long we retain your data

Retention periods vary depending on the type of data and operational needs. Typical website analytics data is generally retained for approximately 30 days to 2 years after your last session based on third-party service configurations. Form submissions and phone inquiries are retained only as long as reasonably necessary for operational, legal, or record-keeping purposes and may be deleted upon verified request, unless retention is required by law or legitimate business needs.

Phone Text Messages (SMS) Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect the information provided by users through text messages sent using various Phone services including meeting apps like Zoom or Google Meet. Our commitment is to safeguard your privacy and ensure the confidentiality and security of your personal data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Types of Messages: Our use of SMS is typically restricted to scheduling with our clients or communicating with them about services are providing to them (update on case, etc.).

Message Frequency Disclosure: Message frequency varies, and is typically restricted to scheduling with our clients or communicating with them about services are providing to them (update on case, etc.).

Recurring Message Programs: Our firm does not currently use any recurring message programs. Our use of SMS is typically restricted to scheduling with our clients or communicating with them about services are providing to them (update on case, etc.).

Data Collection

Types of Information Collected:

  • Personal Identification Information: Name, contact number, and any other information you provide in your messages.
  • Content Data: Texts of the messages sent and received through Phone and texting services, as well remote meeting services like Zoom or Google Meet.

Method of Collection

  • Directly from the user when you send or receive messages.
  • Automatically as part of the communication data.

How You Opt In

  1. By checking the “consent to receiving SMS text messages” box on our web forms and submitting your mobile number.
  2. By giving written or verbal consent during intake or scheduling while providing your mobile number.

By opting in, you agree to receive SMS or MMS messages from The Florida Estate Firm and the Law office of WIlliam C Roof. Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase or services. You can reply STOP to cancel and HELP for help at any time.

Types of Messages You Will Receive

We send informational messages only, for example:

  • Scheduling and appointment reminders
  • Case or service updates
  • Support and two-way coordination related to your matter

We do not send promotional or marketing texts.

Message Frequency

Message frequency varies based on your interactions with us.

Message and Data Rates

Message and data rates may apply.

Help and Stop Instructions

  • Text HELP for help, or contact us or (407) 326-3212.
  • Text STOP to cancel. You can also text STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. After you text STOP, you will receive one final message to confirm that you have been unsubscribed. After this, you will not receive additional messages unless you re-opt in.
  • Additionally, if technology fails, you can always contact us through phone or email and request to be removed from the list.

Use of Data

  • To provide and maintain our service, including monitoring the usage of our service.
  • To manage your account: to manage your registration as a user of the service.

We may collect your name, mobile number, and message content that you send to us. We use this information to provide and maintain our services, to manage your account, and to support scheduling and service updates.

Data Sharing and Disclosure

  • 3rd Party services may disclose your data if required to do so by law or in response to valid requests by public authorities.

We do not sell or share your mobile opt-in data with third parties for marketing purposes. Mobile opt-in data and consent will not be shared with any third parties. Third-party service providers may process data to deliver messages, and may disclose data if required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards, including encryption when available, to protect your information.

Data Retention

We keep personal information only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

You can request access to or updates of your information. We may retain minimal data for conflict-check logs. If you want your data deleted, contact us at [support email]. We will remove most or all information subject to legal and professional obligations.

Changes to This Privacy Policy

We may update these terms and this policy. We will post updates on this page with a revised effective date. Please be sure to frequently check this page for updates to this policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

The Florida Estate Firm
2600 E. Robinson Street,

    By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging. For more information please click here to view our privacy policy. This does not apply if you do not check the box above to opt in to receive SMS text messages.

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